Cancellation & Refund Policy

1. General Policy

• All cancellations and refunds are governed by the policies of the respective service providers.
• GoYaatra acts only as a booking agent and facilitator.
• Service charges, convenience fees, and transaction fees are non-refundable unless stated otherwise.

2. Train Ticket Cancellation

• Train ticket cancellations are subject to Indian Railways / IRCTC rules.
• Refund amount depends on ticket status (Confirmed, RAC, or Waitlisted).
• Tatkal tickets may be non-refundable or partially refundable as per railway rules.
• Seat or berth preference does not affect cancellation charges.

3. Flight Ticket Cancellation

• Flight cancellations are subject to airline-specific fare rules.
• Some discounted or promotional fares may be non-refundable.
• Airline rescheduling or cancellation fees may apply.

4. Cruise, Hotel & Holiday Package Cancellation

• Cancellation charges depend on cruise line, hotel, or package provider policies.
• Higher charges may apply for last-minute cancellations.
• No-shows may attract 100% cancellation charges.

5. Refund Processing

• Refunds are initiated only after confirmation from the service provider.
• Processing time may vary between 7–21 working days.
• Refunds are credited to the original mode of payment.

6. Partial Refunds

• Partially utilized services are generally non-refundable.
• Refund amounts may be reduced due to provider penalties.

7. Force Majeure

• No refunds are guaranteed in case of force majeure events such as natural disasters, strikes, or government restrictions.
• Any refund in such cases is subject to service provider discretion.

8. Important Notes

• Refund timelines depend on banks and payment gateways.
• GoYaatra is not responsible for delays caused by third-party providers.
• Policy is subject to change without prior notice.

9. Contact for Cancellations & Refunds

GoYaatra
📧 info@go-yaatra.com
📞 +91-9891706579